I was really irritated at the local library yesterday. When I was a stay at home mother, many years ago, we used to go to the library every single week. I'd keep a revolving list of the books we checked out, and the ones that were due. Now that I work, drive over 2 hours a day to that job in the "big" city, have livestock, etc., I can't even keep track of one book and get it back to the library on time.
So I owed the library some fines on books, about $20. Ds2 had also misplaced a book that he'd checked out, so anytime we'd lost a book in the past (which was rare, in spite of the messy house!) I'd just buy a copy and replace it. Half.com is GREAT for that, so I went right there and bought a copy. AGH, I was trying to find out how much I paid for the book, and finally found the confirmation email. I purchased it used from Amazon, paid $7.15 total.
The book arrived, I haven't had time to take it back to the library. I received a notice by email yesterday that unless I brought the book back, or paid for its replacement $11.95 plus $5.00 processing fee, they would turn me in to a collection agency. And they will do it. It happened to my sister, who has paid a small fortune in late library books to the library system.
I thought, "I had better get that book taken in."
So I went after I got off work yesterday. When the book arrived, I noticed it was a library discard, interestingly, from a library in another county in our state. I didn't think it would matter one way or the other, but I did take the time yesterday morning before leaving for work to remove the tape and sticker information which was pasted across the top of the book. I didn't bother to remove the spinal tape information, nor the first inside page which indicated it was a library discard.
As soon as the librarian saw that this was a library discard, she told me they could not accept it as a replacement book. I was really irritated by this and muttered and griped while she stared at her computer screen. I asked how long was this going to take because I had to go to a town 1.5 hours away and she told me I could come back another day if it would be better for me, since this was going to take a few minutes.
I told her I'd rather wait. I figured if I didn't just get the thing paid, they'd turn me into a collection agency...
I called my sister after this was over, to warn her about replacing books with library discards. She told me she had experienced it before, and she had learned to JUST PAY FOR THE BOOK instead of trying to replace it. She says they just want your money. She told me what will really drive you crazy is you just paid to replace a book, then as you are looking at the library's own cart full of discards, you find the very book you just paid to replace!!!!
She says they want brand new books. I told her I CANNOT believe the library would prefer to have one less book in circulation, than to accept a used copy. What if the book in question is out of print??? And as I just discovered, according to Amazon, the book I was trying to replace IS out of print!! I said yesterday I was planning to write a letter of complaint to the library (and we all know how much good letters of complaint do for us nowadays since customer service is dead) and now armed with this information that the book is out of print, I am definitely going to complain.
So as it turns out, with the fines on this book, paying for the cost to replace it, paying for the processing fee, plus the other fines, I ended up giving them $40 and some cents. I was FIT TO BE TIED!!
Here is the rundown of the fees on that one book:
$2.20 Fine
$3.20 Fine
$5.60 Fine
$6.95 Lost Item
$5.00 Processing Fee
$22.95 PLUS the $7.15 I paid to Amazon. $30.10!!!
ARGH!! Paying out that kind of money for late fees just about kills me!! I almost come unglued if I ever forget to pay a credit card bill and they add that ENORMOUS, OUTRAGEOUS late fee. Actually, I think it's happened twice, with two different cards, and I was able to get the charge removed as a one time courtesy.
As long as I'm complaining, I may as well confess to having missed on getting THREE, not just one or two but THREE rebates turned in, in the past few months!!! I have always been fanatical about getting rebates -- wait, I just remembered a FOURTH one -- SCREAM!! But, I have always been PERFECT at getting rebates turned in. I KNOW the companies offer them, betting that half or more of the people who buy the item will forget to do it, or will lose some piece you have to turn in, or will turn it in missing something.
I swear, they are using a new tactic to discourage rebating. All rebates used to end on the last day of the month. If you had to buy the thing within a certain time period, it was usually a month, say June 1 to June 30. The date the rebate had to be turned in was say July 31st. But now, they make the dates arbitrary, so who can keep track of them? The latest rebates I missed out on, you had to purchase the product between 5/30 and 6/24. The rebate had to be postmarked by 7/10. Well, I got confused, and thought the 24th was the last day for postmark. So I looked on the 11th, to find I'd missed the date. One refund purchase was a case of oil, $13.08, and the rebate was for $6.00. Luckily the other item doesn't work for us, a $26.99 jack with a $7.00 rebate, so we'll just take that item back to the store and get the money back on it.
The other rebates I missed out on, one was OUCH OUCH OUCH THIRTY-FIVE DOLLARS from when dh and dh2 bought a bunch of power tools from Home Depot. I think dh says we could take those tools back though, and buy them cheaper (about $35 less) from Lowe's. We may yet do that. The last rebate was a tiny one, for a set of automatic pencils I'd purchased and they would have been free. Something like $1.49.
I did manage to send in the rebate for $35 off when I purchased ds2's cell phone!!
One more thing, and I'll try to stop for the day. I have a credit card through Amazon, and I get 3 points for every dollar's worth of things I charge through Amazon, and 1 point for every dollar elsewhere. When I get 2500 points, I get a $25 gift certificate from Amazon. I get quite a bit of junk mail every week. So I am sure Amazon uses this ploy in hopes that people just throw away the gift certificate when it arrives in the mail. They make the envelope look like JUNK MAIL. It indicates the return address is "Reward Headquarters" and it looks just like junk mail! I ALMOST threw away the first of my $25 gift certificates, but I decided to just look and make sure of what was in the envelope. Because usually something that says "Reward Headquarters" is some stupid piece of junkmail telling you if you return something within so many days, you will WIN $5000 dollars but in small print (your entry will be placed in a drawing). You know? The gift certificate also has an expiration date. So Amazon offers the credit card, hopes you spend lots of money and pay lots of interest on the credit card, just to get $25 every so often, which the average person is too busy (I almost am too busy or maybe that's just braindead) to keep track of, and then the GC comes in a junk mail envelope, and then the person has to remember to use it and not misplace it.
I once did one of those offers where you get a gift card for $50. I actually managed to stay with it for the duration of the hoop jumping and got the gift card. It took WEEKS!!
I had to stop signing up for 3 month free offers through mypoints.com because I kept forgetting to cancel the membership before they charged my credit card some horrid amount like $79.95. They are great at refunding the money, but they talk your ear off trying to get you to realize what a great deal you are missing out on. "HEY, I only signed up for the stupid thing to get 200 points through MyPoints, okay?!"
I still get upset sometimes because Fry's Electronics never sent a $20 rebate. I wrote letters and called and called and called. Their customer service department sucks. Every time I'd call, they would have a new person working the rebate problems. I finally gave up trying because they would say they would look into it and call me back. Their whole store sucks. Maybe one employee at any given time knows how to walk and chew gum at the same time. Once, I went in looking for a microcassette recorder. The young man I asked where to find them, told me they had discontinued them and no longer carried them. JERK! I found an older man, and he took me right to the entire aisle's worth of microcassette recorders. I went to the manager and complained that time. I do have to say that when I bought our KitchenAid mixer, the young man who helped me was HELPFUL. I complimented him and come to find out his former job was working for his family's restaurant and so he actually knew how to treat a customer with respect. I told him that was so important and to keep up the good work.
I hate babysitting problems like never arriving rebates. I have a problem similar to this going on with our mortgage company. The second year of the mortgage, my insurance agent stopped handling one insurance company that was costing over $600/year, for one that is $429/year. Well, the $600+ company decided to take it upon themselves to bill the escrow company directly, who proceeded to pay BOTH insurance companies. I caught it quickly the first year it happened, when I received a notice that the mortgage was going up, due to the escrow being in the red. They reversed that. That was probably December 2003 that I got that straightened out. I never received an escrow schedule or mortgage increase in December 2004, so assumed all was well, I actually remember thinking "No news is good news" and assuming that since they'd done it once, they wouldn't do it again. End of May, I received notice that the mortgage was going up by SEVENTY dollars! I looked over the escrow schedule, and noticed that $625 had been paid to an insurance company in March, and coincidentally I had just received my insurance paperwork which stated my policy is $429/year. So I knew that was wrong. But then I noticed that the escrow account started out $616 in the red for the fiscal year. I called them and discovered that yes, the escrow company had made two insurance payments in June 2005. One for $616 and one for $429, within TEN DAYS of each other!!
So now my escrow company has paid out over $1200 to a second insurance company, and expects me to suck it up and pay more money on my mortgage every month. With the price of gasoline going higher and higher as I type, price of food and everything else rising, I DON'T THINK SO! I have been calling them every single Monday, and I paid the mortgage late this month, with a handwritten letter that indicated I am not in agreement with the higher amount, just because I'm paying it this month, and that I expect for them to get things straightened out with the month of July and have my payment back to NORMAL!!
Doesn't anyone pay attention nowadays to their job!? Or is everyone else's mind as foggy as mine? One of my relatives fiancee is a lawyer and is in the military. She says take them to small claims court if they won't reverse it. I know I'm going to have to keep calling every Monday, nagging, nagging, nagging them or they will conveniently forget it.
SIGH.
Until next time.
Display Entire Post...
Back to Summary View...